Shipping policy

Smart Craft Studios Shipping Policy

Thank you for shopping at Smart Craft Studios (smartcraftstudios.com). To ensure full transparency and compliance with global commerce standards, including Google Merchant Center guidelines, our shipping policies, timelines, and procedures are clearly outlined below.

1. Shipping Fees and Costs
Smart Craft Studios offers 100% free standard shipping on all items site-wide. There is no minimum purchase order amount required to qualify for free shipping. The price you see on the product page is the final price you pay at checkout. No hidden shipping fees, handling surcharges, or tax-inclusive shipping fees will be added at checkout.

2. Shipping Destinations
We currently ship to all valid residential and business addresses within the United States. We do not ship to P.O. Boxes, APO addresses, or FPO addresses at this time. 

3. Order Processing and Handling Time
Handling Time: All orders are processed, verified, and packed within 1 to 3 business days (Monday through Friday, excluding national holidays). 
Cut-Off Time: Orders placed before 5:00 PM (EST) will begin processing the same business day. Orders placed after 5:00 PM (EST) or over the weekend will begin processing the following business day.

4. Transit and Delivery Times
Once your order has been packed and handed over to our carrier partners, the estimated delivery window is as follows:
Standard Shipping: 3 to 7 business days.
Please note that these timelines are estimates and transit times may vary slightly due to carrier delays or peak seasonal volumes. Total delivery time is equal to Handling Time + Transit Time.

5. Order Tracking
As soon as your package ships, you will receive an automated shipping confirmation email containing your carrier tracking number and a direct link to track your delivery. Please allow up to 24 hours for the tracking information to update on the carrier network.

6. Lost, Damaged, or Missing Packages
Smart Craft Studios ensures that all products are packed securely using premium materials to minimize transit damage. 

If your package arrives visibly damaged, please take photos of the packaging and contact our support team immediately at support@smartcraftstudios.com.
If your tracking status shows Delivered but you have not received your package, please check around your property, verify with neighbors, or contact the carrier directly before reaching out to our customer service.

7. Contact Information
For any questions regarding your order status, shipping modifications, or delivery issues, please reach out to our customer support team:
Email: support@smartcraftstudios.com

Visit our Website Contact Page.

Operating Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)